Customer Testimonials

Ryan Gaines was an awesome car salesman! He had us right in and right out! Wouldn’t have asked for a better person to sell a car!

Enjoyed the purchase of my challenger Josh was very good paid attention to all details of the purchase Sam leman services my other vehicle very happy with all the staff and their work has been very excellent five stars!

lied about my trade amount, sold me a warranty for 3x the amount they quoted. hidden itemized things in a warranty that i didn't want but were snuck onto the deal. once the deal was done they could care less if a customer comes back. they are SHADY! do not trust this place!

They lied about my trade. Said 17k. Ended up 16k with tax incentives. But they shook my hand and said 17k cash. Then sold me an extended warranty that they told me was 4500 but itemized other things thay totaled over 11000. And then the warranty didnt even cover the battery on the fully electric car. They lie. They sneak things in you don't want, and then say it was a communication error. No, you are dishonest and an awful company. Their management did nothing to try to make things right. Zero stars is what I would give. Beware this company.

Lies, deceit, fraudulent, poor communication, 0 customer service. Management doesn't help or care. They sneak things into paperwork you never agreed to. They lie about prices. Will lie about the trade value. They will do nothing to fix their deception. They sell warranties that dont even cover the car you bought. I bought a tesla. And the warranty They sold me covered nothing. They are crooks. They should be investigated for fraud and shady dealings.

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Ryan was excellent to work with.....so far so good with the dealership 🍻🍻

Ryan Gaines was pleasant to deal with. I looked at a truck on a Sunday, while the dealership was closed. Then checked out the truck online. Their AI, or webmaster reached out by text and put me in contact with Ryan. We met the next day and he had the vehicle prepped for a test drive before I got there. We made a deal that day and traded an older model truck as well. Then we made a deal on a second vehicle I needed to get rid of. Great experience at this dealer.

Ryan Gaines helped guide me to my truck and made the process as smooth as possible!

Called for help in the parts department and was told they didn't want to help me. Very rude. Will never buy a vehicle from here again. Spent 130k+ on new vehicles through them over the past 4 years and this is how I'm treated. Save yourself some trouble and go to another dealership!

Ryan was amazing and helped me find exactly what I wanted! Definitely recommend. Everyone was super nice and helpful!

Hugely disappointed bought an oil change agreement with a new $70k dollar truck had the oil changed 3 days later at least 2 quarts of oil was on our garage floor. We asked to have our garage floor cleaned 3 days later after 2 more calls a technician showed up with a spray bottle it was a very big disappointment. Will never buy another vehicle there.

Kendal was wonderful to work with! Highly recommend!

Kendal was wonderful to work with! He made everything easy to understand and kept us informed. One of our best car buying experiences ever!

Extremely disappointing experience with the service department at Sam Leman Peoria, specifically dealing with Craig. My vehicle had a major factory defect where the window glass spontaneously shattered due to internal structural stress from the mirror bracket assembly—even breaking completely while rolled down inside the door cavity. Instead of doing a proper technical teardown or standing behind the factory warranty, the service department completely dismissed the issue and refused to take responsibility. Craig the service manager then lied to me stating it was Jeep that denied the claim. I found out from Jeep it was completely Craig's decision ... Read More

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Google - Oct 13, 2026

Extremely disappointing experience with the service department at Sam Leman Peoria, specifically dealing with Craig. My vehicle had a major factory defect where the window glass spontaneously shattered due to internal structural stress from the mirror bracket assembly—even breaking completely while rolled down inside the door cavity. Instead of doing a proper technical teardown or standing behind the factory warranty, the service department completely dismissed the issue and refused to take responsibility. Craig the service manager then lied to me stating it was Jeep that denied the claim. I found out from Jeep it was completely Craig's decision not to honor it. He lied to me numerous times. Terrible customer service and a total lack of support. Do yourself a favor and do not buy a vehicle or bring your business here if you expect them to honor their warranties. If you are buying a Jeep, Chrysler, Dode, or Ram take your business to Uftring Chrysler, Jeep, Dodge. I wish I would have. DO NOT BUY FROM HERE OR YOU WILL BE SORRY IF YOU HAVE A WARRANTY ISSUE.

Ryan was SO GREAT to work with! Anyone who knows me, knows that “I would rather stick a hot poker in my eye than buy a car”. Hahaha. After working with Ryan and the Sam Leman team, I no longer need to use that phrase. It was a smooth and enjoyable experience!

Very satisfied with my purchase Josh was my representative and made my processe quick and easy. I'm glad I went to Sam Leman on pioneer parkway !!

They are awesome. Got a hell of a deal on a 2026 Ram2500. You need a vehicle go to them.

Dealership stated they would do a deal on an agreed price out the door on a 2026 Jeep. They knew I had to take my wife home as we were looking for a vehicle because she was in an accident and couldn't sit in a dealership for extended periods of time. We made that clear when we made the appointment the day before so they knew the circumstances. We told them we would be back a little later after she rested a bit. When we returned the sales manager to whom had agreed to the out the door price would ... Read More

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Google - Sep 19, 2026

Dealership stated they would do a deal on an agreed price out the door on a 2026 Jeep. They knew I had to take my wife home as we were looking for a vehicle because she was in an accident and couldn't sit in a dealership for extended periods of time. We made that clear when we made the appointment the day before so they knew the circumstances. We told them we would be back a little later after she rested a bit. When we returned the sales manager to whom had agreed to the out the door price would not honor his word on the agreed upon price. So this dealership and gentleman representing the organization has no empathy or integrity. I'm confident any response to this review will tell a different tale. Can't wait to hear the car dealer spin. You decide who you want to believe.

I typically don't do reviews In this case i will make an exception. I will be 100% honest in my review as i feel truth is important. 20 years ago, i bought my last car from Sam Leman on Pioneer Park i hadn't been back since then. This time however they had a vehicle i was interested in for my wife. I had a number i wanted to spend and Josh Gordnier was the salesman that answered my request for a test drive on a used Pacifica. I don't like buying cars i truly don't. Especially since i ... Read More

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Google - Sep 15, 2026

I typically don't do reviews In this case i will make an exception. I will be 100% honest in my review as i feel truth is important. 20 years ago, i bought my last car from Sam Leman on Pioneer Park i hadn't been back since then. This time however they had a vehicle i was interested in for my wife. I had a number i wanted to spend and Josh Gordnier was the salesman that answered my request for a test drive on a used Pacifica. I don't like buying cars i truly don't. Especially since i have had bad experience in the past. THIS TIME however was great.... damn near perfect. Perfect would have been me getting EVERYTHING i wanted but i will settle for 97% of what i asked for. Josh and his bosses were great to work with funny and talkative in the down times of the car buying process and attentive in the negotiating process. I really appreciate the time and effort that Josh and Sam Leman gave to my wife and myself. Check em out and absolutely give Josh Gardnier a holler about your vehicle needs.

Need to get their act together.

DO NOT PURCHASE A CAR FROM SAM LEMAN IN PEORIA, IL. I have purchased over 10 cars in my lifetime and by far, the worst car experience (and maybe the worst overall customer experience I have ever had) was at Sam Leman. 3 weeks after I purchased my car for $60,000+ I saw that the wheels on my car all had the steel belted radial coming out of my tires. (The car I purchased was a CERTIFIED pre-owned Cadillac Escalade ESV). A certified pre-owned car should NOT have the steel belting coming out of the tires. I drove my car back to Sam ... Read More

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Google - Sep 12, 2026

DO NOT PURCHASE A CAR FROM SAM LEMAN IN PEORIA, IL. I have purchased over 10 cars in my lifetime and by far, the worst car experience (and maybe the worst overall customer experience I have ever had) was at Sam Leman. 3 weeks after I purchased my car for $60,000+ I saw that the wheels on my car all had the steel belted radial coming out of my tires. (The car I purchased was a CERTIFIED pre-owned Cadillac Escalade ESV). A certified pre-owned car should NOT have the steel belting coming out of the tires. I drove my car back to Sam Leman, explained the problem, and they would not do anything for me. So I had to personally pay another $800 to replace the tires. Also, I was lied to about a warranty program I purchased. I bought a key replacement warranty and when I needed the key replaced they told me since they weren't a Cadillac dealer, I would have to take my car to their Champaign Cadillac dealership to get my key reprogrammed. So I went to Sam Leman Cadillac dealership in Champaign to get a new key and the Peoria dealership was not one bit helpful. (Side note, the Cadillac dealership jumped through hoops to help me). But the Peoria Sam Leman turned a one hour key reprogramming into a four hour ordeal because they kept passing the buck to different people within their organization. I later found out that I could have taken my key to the Peoria Cadillac dealership, which is not owned by Sam Leman, and got it reprogrammed there. Very frustrating to drive 3 hours round trip at their direction and later learn I could have gotten it done in Peoria... but since the Peoria Cadillac was not owned by Sam Leman they didn't tell me about that option. If there was on option for zero stars, that's what I would have given them. Find another dealership to give your business. They just built what looks like a new, million dollar facility in Peoria yet they can't take care of their customers. Pathetic customer service to say the least.

Best experience we have ever had buying a car. Ryan Gaines couldn’t have been more helpful. Made us feel comfortable and is an all around super person. Thank you Sam Leman!

Husband and I bought not one but two cars in one day and felt so well taken care of! go see Brady Foster he was so genuine and the enthusiasm he had was genuine and made the whole experience a good one!

Scott Watkins was an absolute rockstar to deal with. I will be recommending him and Sam Leman CJDR to everyone I know. Thanks for restoring my faith that there are still great dealerships to work with.

I wanted to share my positive experience with your dealership. Since I was coming from out of town, Adam stayed late so we could see the car we were interested in buying. He also sent the required financing paperwork in advance, which saved us a lot of time. Even though we arrived after closing time, Adam and the rest of the crew were kind enough to stay and show us the vehicle. Overall, I highly recommend this dealership.

Orlando was great to work with. Made the whole process super simple - had the truck I’d reached out about pulled up and ready to drive, and had a really good and easy sales process to get out the door. Will get my next truck from him when that time comes!

Excellent to work with!

Since I had to travel over an hour to the dealership, our salesman Kendal was kind enough to take a walk around video of the truck I was interested in. I wanted to make sure it had no rust that couldn’t be seen in the online pictures before I made the trip. He got it to me quickly and pointed out the one tiny speck of rust that I probably wouldn’t have noticed. He was very accommodating as I had to change my appointment time, a couple of times, and he had it ready for me to check ... Read More

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Google - Aug 25, 2026

Since I had to travel over an hour to the dealership, our salesman Kendal was kind enough to take a walk around video of the truck I was interested in. I wanted to make sure it had no rust that couldn’t be seen in the online pictures before I made the trip. He got it to me quickly and pointed out the one tiny speck of rust that I probably wouldn’t have noticed. He was very accommodating as I had to change my appointment time, a couple of times, and he had it ready for me to check out even with short notice that I’d be earlier than expected. He was very easy to work with and extremely helpful with getting answers to my questions. Overall, my experience with Kendal and this dealership was very positive.

Sales rep a as amazing he made sure we went home with rite darling we wanted

Bought a Ram 1500 Ryan was very helpful and would definitely recommend Sam Leman to Friends and Family

Exceptional, finely found a dealership that goes the extra mile. My salesman Josh Gordnier what a guy,Honest,Meticulous to your needs, with you on every step of selecting and the purchasing process of your dream car, if I had to buy a thousand cars it would be with him, Josh is so dedicated to you, so after you drive away with your new car you have such a peace of mind you made the right choice. I would definitely check out Sam Leman dealership and Josh Gordnier for your next car buying experience.

Great environment, very good salesmen! Got one of my dream cars and had no issues what so ever! Definitely recommend and would buy from them in the future

Great people Great price Great experience

Josh and Adam in sales both did a great job helping the wife and I get into some new trucks. Would highly recommend, they are very informative and helpful. They made the process of geting a new vehicle supper easy.

My experience in buying a truck off the internet was so easy and hassle free. I appreciated how nice everyone was. Would definitely recommend.

I am very pleased with my experience with Ryan and the rest of the team at Sam Leman.

Ryan Gaines was a great salesman for us. He had the patience of a saint while we talked to him for a week to get our Jeep. We were coming from 2 hours away and his perseverance at contacting us and sending us videos of the vehicle we wanted were personal touches that other dealers didn't/wouldn't do for us. He made sure our experience was great once we got to the dealership and that we were able to get all the savings we could if our employer qualified and they did. We will be shopping here again when ... Read More

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Google - Aug 18, 2026

Ryan Gaines was a great salesman for us. He had the patience of a saint while we talked to him for a week to get our Jeep. We were coming from 2 hours away and his perseverance at contacting us and sending us videos of the vehicle we wanted were personal touches that other dealers didn't/wouldn't do for us. He made sure our experience was great once we got to the dealership and that we were able to get all the savings we could if our employer qualified and they did. We will be shopping here again when we need another car.

My experience was ok however I was sold a vehicle where everything didn't work under the expectation that it did like my remote start. I also believe the battery is bad in car because I will keep getting a charging system low message across my screen, I also have a bird poo sized Crack on the driver's side eye view. None of these issues were disclosed. Ryan was nice though

Scott was great to work with. He listened to what I wanted and found a great truck for me.

Scott was great to work with! Very accommodating, not pushy and easy to talk to.

Recently purchased a car from Sam Leman in Peoria. Orlando was a great salesman, very knowledgeable, polite and courteous,no pressure, and gave us a great price and financing. We were in and out in 2 hours with our new car. I would go to Sam Leman again, it was a great experience! Thanks!

Our salesman, Adam, was very helpful and professional! He answered all our questions and worked with us to get the vehicle we wanted.

Ryan was great he managed to get me into an amazing car and I couldn't be happier. Thanks again

Ryan worked within our budget to find us a vehicle that met our needs. Very friendly and hard-working!

Purchased a 2026 RAM 1500 Laramie. Josh was our salesman and he was great to work with! He took the time to show us a couple of trucks and answer our questions. Excellent experience!

I just purchased a 2026 Toyota Corolla Cross, and I absolutely love it! I cannot thank Kendal enough for making the entire process so easy. He answered all of my questions, was extremely helpful, and made buying my new vehicle a great experience. I highly recommend Kendal to anyone looking for a new vehicle! I also got a good trade on my previous vehicle!

Very friendly and hardworking to get you the best deal that you want.

Great people

I have bought five vehicles from Sam Leman dealerships over the years, but after my recent experience, I will never step foot in one of their locations again. In early June, I purchased a 2019 Camaro. Because I drive it sparingly, I only recently discovered that the underbody splash guard was completely missing after checking my tire pressure. Expecting the same good customer service I’ve experienced in the past, I called and was instructed to drop the car off before 7:00 AM using the key box. dropped the keys off at 6:40 AM. By 3:00 PM, having heard nothing, I called for an ... Read More

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Google - Aug 6, 2026

I have bought five vehicles from Sam Leman dealerships over the years, but after my recent experience, I will never step foot in one of their locations again. In early June, I purchased a 2019 Camaro. Because I drive it sparingly, I only recently discovered that the underbody splash guard was completely missing after checking my tire pressure. Expecting the same good customer service I’ve experienced in the past, I called and was instructed to drop the car off before 7:00 AM using the key box. dropped the keys off at 6:40 AM. By 3:00 PM, having heard nothing, I called for an update. I was met with immediate hostility: they claimed they checked the box and didn't see my envelope, accusing me of dropping it off late. When I spoke to the service manager (who didn't even state her name), she bluntly informed me they would charge me for the part, said, "I'll have a salesperson call you," and passed me off. After receiving no follow-up call, I called back and spoke with the used sales manager. Instead of addressing the missing splash guard, he repeatedly brought up unrelated scrapes on the front bumper to deflect from the issue. He claimed he performed the multi-point inspection himself and saw under the car, yet refused to acknowledge that the vehicle was sold without a basic component. Rather than valuing a loyal, repeat customer or working toward a reasonable solution, the staff was dismissive, accusatory, and unhelpful. Sam Leman has officially lost my business for good.

Adam Lentz is amazing, not much more I can say than he is a class act and made the buying experience so easy. He even made sure to get a dent they we found taken care of and has been 110% available any time we need him. Great guy, great service and I would highly suggest him to anyone needing a quality new/used vehicle.

Called Ryan Gains told him what iwanted and what I wanted to spend, he sen me a list ibpcked one he had it delivered yo Bloomington and iwen test drove it everything was just as he said piad the guy and left a happy customer here it is a month later and still no complaints

Dan and I had an awesome experience with Scott Watkins throughout the process of buying our 2026 Ram Bighorn on Saturday during the downpour outside. He answered our questions and took time to listen to our requests. We feel we got a superior product for a reasonable price. 👍👍

I had an excellent experience at Sam Leman! The entire process was quick and stress-free. I was in and out in under two hours, even after wanting to look at several different vehicle options. Ryan was absolutely phenomenal and, without a doubt, one of the best salespeople I've ever worked with. He was knowledgeable, patient, never pushy, and made sure I found exactly what I was looking for. I am beyond happy with the purchase of my 2026 Jeep Grand Cherokee Limited. I highly recommend Sam Leman, and I'll definitely be back for my next vehicle. Thanks again, Ryan, ... Read More

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Google - Aug 3, 2026

I had an excellent experience at Sam Leman! The entire process was quick and stress-free. I was in and out in under two hours, even after wanting to look at several different vehicle options. Ryan was absolutely phenomenal and, without a doubt, one of the best salespeople I've ever worked with. He was knowledgeable, patient, never pushy, and made sure I found exactly what I was looking for. I am beyond happy with the purchase of my 2026 Jeep Grand Cherokee Limited. I highly recommend Sam Leman, and I'll definitely be back for my next vehicle. Thanks again, Ryan, for the outstanding service!

We worked with Ryan again (worked with him previously on 2 other sales) and he once again made our car buying experience seamless. Highly recommend Ryan and Sam Leman Peoria.

I had an excellent experience at Sam Leman! The entire process was quick and stress-free. I was in and out in under two hours, even after wanting to look at several different vehicle options. Ryan was absolutely phenomenal and, without a doubt, one of the best salespeople I've ever worked with. He was knowledgeable, patient, never pushy, and made sure I found exactly what I was looking for. I am beyond happy with the purchase of my 2026 Jeep Grand Cherokee Limited. I highly recommend Sam Leman, and I'll definitely be back for my next vehicle. Thanks again, Ryan, ... Read More

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Facebook - Aug 2, 2026

I had an excellent experience at Sam Leman! The entire process was quick and stress-free. I was in and out in under two hours, even after wanting to look at several different vehicle options. Ryan was absolutely phenomenal and, without a doubt, one of the best salespeople I've ever worked with. He was knowledgeable, patient, never pushy, and made sure I found exactly what I was looking for. I am beyond happy with the purchase of my 2026 Jeep Grand Cherokee Limited. I highly recommend Sam Leman, and I'll definitely be back for my next vehicle. Thanks again, Ryan, for the outstanding service!

Update: I had been holding off to write an update on my experience with an update from Adam and his sales manager, Kurt Silcott, in hopes of reaching a resolution. The day after taking delivery of my 2023 Ram 1500, I noticed that the dash pad was detached at one corner. I contacted the salesperson and provided photographs to illustrate the issue. Despite my efforts to have the problem addressed under the still-valid bumper-to-bumper warranty through the dealership, I was unable to have it resolved. I also attempted to discuss the matter with a sales manager, but after several weeks, all communication ... Read More

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Google - Jun 29, 2026

Update: I had been holding off to write an update on my experience with an update from Adam and his sales manager, Kurt Silcott, in hopes of reaching a resolution. The day after taking delivery of my 2023 Ram 1500, I noticed that the dash pad was detached at one corner. I contacted the salesperson and provided photographs to illustrate the issue. Despite my efforts to have the problem addressed under the still-valid bumper-to-bumper warranty through the dealership, I was unable to have it resolved. I also attempted to discuss the matter with a sales manager, but after several weeks, all communication has ceased. I am disappointed with how this experience has deteriorated from initially positive to unsatisfactory.

Do NOT buy a used vehicle here. Was sold a Jeep 2022 by Andrew. Told us there was any issues, there was a 15 day warranty. Any issues they would get it in at no cost and fix the issue. Day 3 of owning the Jeep when at idle or park it makes a put put noise, it is louder now then it was on day 3 of owning the Jeep. The Jeep out of no where will have the car and wavy lines show up on the dash and it will go into limp mode and slows down. I was almost hit on ... Read More

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Google - May 29, 2026

Do NOT buy a used vehicle here. Was sold a Jeep 2022 by Andrew. Told us there was any issues, there was a 15 day warranty. Any issues they would get it in at no cost and fix the issue. Day 3 of owning the Jeep when at idle or park it makes a put put noise, it is louder now then it was on day 3 of owning the Jeep. The Jeep out of no where will have the car and wavy lines show up on the dash and it will go into limp mode and slows down. I was almost hit on the interstate from this. The Jeep rides rough. I told Andrew all the issues tells me he’s waiting for his manager. Days go buy we call and text Andrew ignored our calls. Another text saying he’s waiting for his Manager to get back to him. Finally their shop calls to set up an appointment, has to be T their dealership. I live almost 2 hours away. Fine so I asked if they were picking up the charge to diagnose it and fix it. So again had to wait for a response. Andrew again says waiting for his Manager. I have owned the pice of crap almost 3 months no return call to get the jeep in and get it fixed. On top of all this Andrew said Jerp had been detailed but that was a lie. Seats were gross and not cleaned as he said it was. Then there was a chip in the windshield he admitted they fixed but the chip is obvious and can see it. I will NEVER buy or recommend this money hungry not keeping their word bunch of lies dealership. If your going to tell customers there is a 15day warranty, stand behind it and fix my Jeep. This tells me you sold it knowing there was issues. Bunch of liars be careful they will take your money and run. Shame on you Andrew for not fixing it like you promised, you should have a job there.

Drove 3 and a half hours to look at a jeep I was extremely interested in. The vehicle was listed with 5,300 miles and the pictures showed absolutely no damage and claimed it had 1 owner. When I arrived, there was a noticeably large chip of paint missing on the front bumper that was not shown in the pictures, and the car had over 10,000 miles. After checking the car fax we found it was certified as a "lemon" and it stated it had 3 owners instead of the 1 listed on the auto trader page, as well to it having an open recall. ... Read More

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Google - Apr 25, 2026

Drove 3 and a half hours to look at a jeep I was extremely interested in. The vehicle was listed with 5,300 miles and the pictures showed absolutely no damage and claimed it had 1 owner. When I arrived, there was a noticeably large chip of paint missing on the front bumper that was not shown in the pictures, and the car had over 10,000 miles. After checking the car fax we found it was certified as a "lemon" and it stated it had 3 owners instead of the 1 listed on the auto trader page, as well to it having an open recall. My salesman was nice, but the whole situation seemed sketchy. The company didn't seem too worried about the discrepancies and offered $1000 off their price.

Not even giving a half star! Drove over an hour to see a vehicle that was supposedly on the lot however 20 minutes before I arrive, I receive a text someone is out driving the car and possibly purchasing. The car is still listed as available today on the website. Sounds like BAIT to me.

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My experience with this dealer has not been great. While customer service was timely and they did work with me on a price that worked for both of us, I still have some frustrations. I noticed a noise when driving the car that I posed questions about and was told it was just fresh tires on a wet road. Now it's turning into a repair that's about $500. Because of my concern, that was dismissed, I decided to bite on the extended warranty offered - which was sold to me in a way that would lead you to believe ... Read More

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Google - Apr 13, 2026

My experience with this dealer has not been great. While customer service was timely and they did work with me on a price that worked for both of us, I still have some frustrations. I noticed a noise when driving the car that I posed questions about and was told it was just fresh tires on a wet road. Now it's turning into a repair that's about $500. Because of my concern, that was dismissed, I decided to bite on the extended warranty offered - which was sold to me in a way that would lead you to believe everything under the sun would be covered. Now, it's not even covering all of the repair mentioned above. Sales felt disorganized and rushed the day of and it felt more like I was a number they needed to hit rather than a customer they cared about.

Started with a covered head gasket repair, where they failed to replace spark plugs, messed up engine timing, etc. Weeks later the van was misfiring again and they tried to charge us to replace spark plugs while claiming one spark plug was wrong for the vehicle (the same one they noted was removed to scope the engine in the previous repair). Ended up replacing for “goodwill” when really it was an incompetent and faulty repair. Shortly after we took it back for the same issues and were told our engine cylinders were scored and that we needed a new engine. ... Read More

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DealerRater - Mar 9, 2026

Started with a covered head gasket repair, where they failed to replace spark plugs, messed up engine timing, etc. Weeks later the van was misfiring again and they tried to charge us to replace spark plugs while claiming one spark plug was wrong for the vehicle (the same one they noted was removed to scope the engine in the previous repair). Ended up replacing for “goodwill” when really it was an incompetent and faulty repair. Shortly after we took it back for the same issues and were told our engine cylinders were scored and that we needed a new engine. They will not work with us or admit their improper original head gasket repair—instead, they blame a previous repair by a different shop before we even purchased the van. If anything, that only further proves their incompetence and lack of professionalism: they literally looked inside the engine (via borescope) during their own repair, yet the catastrophic scoring and ruined engine only showed up after just ~3,000 miles of driving following their head gasket job. Any supposed prior issues didn’t cause problems until right after their work—clear evidence the damage traces back to their negligence. This engine damage likely stems directly from their failure to replace the spark plugs during the head gasket repair, especially given the coolant leakage. When a head gasket fails, coolant can leak into the cylinders, contaminating and fouling the spark plugs with residue that impairs their ability to ignite the fuel-air mixture properly. If those fouled plugs aren’t replaced as part of the repair (which is standard practice to ensure reliable combustion post-repair), it leads to persistent misfiring. Over time, misfiring causes incomplete combustion, allowing unburnt fuel to wash down the cylinder walls and strip away the protective oil film. This results in metal-on-metal contact, overheating, and scoring (deep scratches or grooves) on the cylinder walls—ultimately requiring a full engine replacement. Their botched timing adjustment only compounded the issue by further disrupting proper engine operation.

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Experience was...fine. Purchased a "new" car here that I presumed was a demo car since it had a few hundred miles. Understood that. What I wasn't told about was the fact that the warranty time started ticking eight months before I took possession of the vehicle. So instead of a 36 month/36,000 mile warranty, I have a 28 month/36,000 mile warranty. When I asked about it, was told nothing they can do about it, and my salesman said he didn't know warranties start even if the vehicle hasn't been titled. Seems like a fairly important detail ... Read More

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Google - Jan 31, 2026

Experience was...fine. Purchased a "new" car here that I presumed was a demo car since it had a few hundred miles. Understood that. What I wasn't told about was the fact that the warranty time started ticking eight months before I took possession of the vehicle. So instead of a 36 month/36,000 mile warranty, I have a 28 month/36,000 mile warranty. When I asked about it, was told nothing they can do about it, and my salesman said he didn't know warranties start even if the vehicle hasn't been titled. Seems like a fairly important detail to know. So if you're purchasing a "new" vehicle with mileage, be aware of this since apparently this dealer won't actually be transparent about it.

Bought a car here back in January. I'm told that in Illinois the lender is required to provide whatever coverage policies for the duration of the loan. Well, what the truth is, is that they charged me for coverage packages to the tune of over 8 grand. They don't provide anything, they force you to buy coverages you'll never use. Then they charged me 2k for tax, title, liscence etc. Well the total for those was just under 1k. And I ended up paying 300 out of pocket to get my plates because they didn't do it. So ... Read More

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Google - Jan 12, 2026

Bought a car here back in January. I'm told that in Illinois the lender is required to provide whatever coverage policies for the duration of the loan. Well, what the truth is, is that they charged me for coverage packages to the tune of over 8 grand. They don't provide anything, they force you to buy coverages you'll never use. Then they charged me 2k for tax, title, liscence etc. Well the total for those was just under 1k. And I ended up paying 300 out of pocket to get my plates because they didn't do it. So about 1200 of my money went into someone's pocket. They told me back in January they "accidentally" overcharged me 100 bucks and they were sending a refund check. Still have not received it not surprising. Doesn't account for the other 1100. The car I got runs rough. Several rust spots all over that I hadn't noticed at the dealer. Ultimately its been a 26k downgrade. These people are nothing but liars and crooks. If you want to be robbed blind, come here. If not, go somewhere else.

Warranty coverage was not clearly explained at time of purchase. Recent service disclosed that diagnosis fees would NOT be covered if no other work had to be done. These fees amount to almost $220 which is outrageous. We were under the belief that almost all charges would be covered for a limited period.

Take a look at these plugs that came has out of my daughter-in-law's Jeep after a $220.00 vehicle inspection done by Sam Leman on Pioneer Pharkway in Peoria. This young woman drove her y to Sam Leman and dropped it off and when she picked it up at 5 pm it was knocking so bad she could not drive it off the lot. She owns her vehicle, she paid cash for it, y yvg and she's been on the same job for years, she's a good kid and I use that word with due respect because she's 24 and ... Read More

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Google - Oct 14, 2025

Take a look at these plugs that came has out of my daughter-in-law's Jeep after a $220.00 vehicle inspection done by Sam Leman on Pioneer Pharkway in Peoria. This young woman drove her y to Sam Leman and dropped it off and when she picked it up at 5 pm it was knocking so bad she could not drive it off the lot. She owns her vehicle, she paid cash for it, y yvg and she's been on the same job for years, she's a good kid and I use that word with due respect because she's 24 and I guess at 52, to me she is a kid. So when Sam Leman called to tell her she needed to do this or that and she said, she's got a under control, only to find her vehicle in a state she didn't leave it in. Well that really pisses me off see at 52 I'm wiser than to just stay angry and I want everyone to know what type of snake oil sales tactics are used at Sam Leman on Pioneer Parkway in Peoria. I want to hurt their pocket book and send a message that this type of behavior is unacceptable. I have to know that the message is being heard. Like the post, share it whatever it takes help get her voice heard and take your business somewhere else than Sam Leman. No response from Sam Leman yet. Not one.

This car dealer is shady!! Sold me a darango and it’s been Les then 2 months maybe 3 and I’ve had nothing but problems with it!!! They replaced lifters and cam and it’s still messing up!! Loud noise from the engine and they don’t wanna fix it!!

Outdated sales tactics, inquired about a vehicle that I was interested in and they were not willing to negotiate unless I made the 3 hour drive. Instead pushed me to throw out a number and declined without any form of counter. Wouldn’t do business with a place like this if they were right down the street from me.

220$ to have diagnostic ran on my vehicle?!! Seems a little absurd if you ask me

Please know they don't have a loaner program anymore and expect you to pay for a rental car elsewhere. They will have my vehicle for a month waiting for parts after spending over $4000 in repairs. Who has the money for a rental for that long after paying this amount out!

I don’t like this bootleg dealership they brought my credit score down !! I would not recommend them to anyone!! Don’t waste your time!!!

Bought a 68000 jeep (2nd one) from Sam Leman.....1 year later batteries went dead. I call service and said I would have it towed in and they advised it would be 28 days before they could look at car. Called my salesman to see what he could do and he said we just can't get mechanics....traded it at Toyota and won't buy from Leman any more....

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So i've bought three cars from here and never had any problems until recently. My scat that I just bought, I've had nothing but problems with it. I took it to the shop to try to have them fix it. They told me it was my brake pads and rotors, the whole time, and would be around 1600 but it was just a spring that needed sprayed, which was only some 10 dollor grease in a can i had to put by my exhaust that took a few seconds. To remind you, I also found two loaded magazines in the ... Read More

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Google - Jun 24, 2025

So i've bought three cars from here and never had any problems until recently. My scat that I just bought, I've had nothing but problems with it. I took it to the shop to try to have them fix it. They told me it was my brake pads and rotors, the whole time, and would be around 1600 but it was just a spring that needed sprayed, which was only some 10 dollor grease in a can i had to put by my exhaust that took a few seconds. To remind you, I also found two loaded magazines in the glove box, tucked away under a bunch of stuff three weeks later that I had no idea about and could of went to prison the rest of my life they didnt care. I will never go back to a place like this. Make sure you really search the car after buying it. After doing some more inspecting, I realized they also wrecked my car too, and hit that little concrete wall inside the shop because i washed it the night before taking it in. They only care for themselves and that's it never again.

VERY poor follow up after the sale of new car!!!! Any problems are “yours”; they wash their hands of you!!! All the money and time spent driving there-complete waste!!! Extremely frustrating! It is crystal clear now that all they want is a quick-sale and move on!!! 🤬 NEW car-fiasco! 🤬 ***AND NOW THEY RESPOND WITH THEY WANT TO WORK THIS OUT AND TO REACH OUT?! NOTHING!!!! RIDICULOUS!!!!!!!

We just bought a used truck last weekend from this dealership. My husband had his heart set on this vehicle and Im sure the salesman Kevin could tell that. They would not go down a dime on their price because " it had been on their lot since February'. If it had been totally up to me, I would have walked out at that point since they would rather keep it on their lot then sell it. Next thing is they offered a ridiculously low price on our trade in but that still did not defer my husband so we ... Read More

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Google - May 16, 2025

We just bought a used truck last weekend from this dealership. My husband had his heart set on this vehicle and Im sure the salesman Kevin could tell that. They would not go down a dime on their price because " it had been on their lot since February'. If it had been totally up to me, I would have walked out at that point since they would rather keep it on their lot then sell it. Next thing is they offered a ridiculously low price on our trade in but that still did not defer my husband so we bought it. On the drive home we happened to notice the rearview mirror was taped on, tape was exact match for color so we missed it and front sway bar was bad. We have always dealt with Autohas and they have always been upfront with issues but this dealership wasn't. I will never go back nor recommend them.

Service department doesn't listen to problems, over overcharges for simple repairs, Brenda in the service department was very rude.

Ryan Gaines. Thank you very much with the purchase of my first car. Edited:April 25,2025 *** Spoke too soon!! Brakes failed/engine not even 15 minutes after picking up the car. Been without a car for 3 days now. First car purchase not going as planned***

I took my car to see if I still had a warranty on parts for a door handle that wouldn't open from the outside.They took the door apart, damaged the speaker in the door then put it back together. Now I have a broken door handle and speaker. They held my car keys ransom for $219. I was forced to pay even tho all they did was further damage my car.

On 12/21/24 Salesman Kyle Mckendrick lied to me to get us in the door. Told me he got the go ahead to drop doc fee and all drive away fees on the purchase of a new vehicle. When in finance office with Doug Off, they charged us sales tax on the purchase price (registering the vehicle in MO, sales tax isnt due to the dealership, its due to the state of MO, less any trades or vehicle sale in the prior 60 days). We told them we were charged to much sales tax and that this is not only incorrect but it ... Read More

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Google - Mar 20, 2025

On 12/21/24 Salesman Kyle Mckendrick lied to me to get us in the door. Told me he got the go ahead to drop doc fee and all drive away fees on the purchase of a new vehicle. When in finance office with Doug Off, they charged us sales tax on the purchase price (registering the vehicle in MO, sales tax isnt due to the dealership, its due to the state of MO, less any trades or vehicle sale in the prior 60 days). We told them we were charged to much sales tax and that this is not only incorrect but it will impact the interest paid on the loan. He said he didnt understand so i had to explain to him how interest on loans is paid heavier on the front half of loans, and interest on 32k is quite a bit higher than 25k - and that we were essentially paying money to the bank that we didnt need to, because they were over charging us by charging us the sales tax on the spot, tacking it on the final bill. After several weeks and several phone calls to them we finally received the paperwork to go license the vehicle in Missouri. Come to find out, they collected 6527.67 in taxes at the dealership and only sent 5646.88 to the state of missouri. MO gave us the appropriate refund for the prior sale of a vehicle, but still missing $881 that the dealership hung on to. After multiple calls, asking for an itemized receipt or breakdown of charges, them refusing to speak to us, we finally got a call the last week of Feb, they were sending a refund check. The check arrived, $621, no breakdown of charges. They still have $260 that belong to us, plus we found out we were charged a $27 drive away fee they snuck in somewhere. I wouldnt trust anyone at this dealership and wont ever do business here again. I will be telling everyone i know not to do business here and filing a complaint with the BBB.

Just purchased a new RAM 1500 Tungsten. Worked the deal all on-line with Klye M (he was great...highly recommend). Everything was transparent and honest. Once I got to the dealership with my trade, I was on the road in my new truck is just an hour. No pressure tactics, just great customer service. Very Impressed with this dealership...has great leadership, you can just tell.

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Hi, I went to Sam lemans to purchase a car and I found one but what they didn’t mention that the car is totally broken down and had many problems so I took it in to their shop to fix it and I also had purchased the warranty which I pay 158.88 a month and everything on that warranty doesn’t cover any of it which is frustrating after how much I have to pay a month for that warranty. I will never go to that car dealer.

Bought a wagoneer from them almost a year ago and it has been in the shop for almost that long . Broke down the next day and left my wife on the side of the highway. They have done nothing to make this right or fix this situation have called multiple times and always been told they can't do anything to help out or to make this right. Not good service and not good business.

Bought a wagoneer from them almost a year ago and it has been in the shop for almost that long . Broke down the next day and left my wife on the side of the highway. They have done nothing to make this right or fix this situation have called multiple times and always been told they can't do anything to help out or to make this right. Not good service and not good business.

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Great inventory, knowledgeable staff. Good customer and speedy service. Finance was not too pushy. Was in and out.

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Bought a van less than a year ago, Ryan Gaines was the salesman. However, this has been nuts, we laid 9k down on the van. Still paying for it. It has spent more time broke down than anything. It's currently there again. Hoping the warranty will be abided by..... So OVER IT...... UPDATE: CAR WE GOT FROM HERE 2016 DODGE GRAND CARAVAN LAST FROM FEBRUARY 2024 TO DEC 2024. NOT EVEN A YEAR. TRANSMISSION WENT OUT 4 DAYS AFTER BUYING AND TBEY REPLACED IT. WENT OUT AGAIN NOW THEY WANT 7500 TO FIX IT WHEN WE PAID FOR A WARRANTY. WILL NEVER GO HERE ... Read More

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DealerRater - Dec 8, 2024

Bought a van less than a year ago, Ryan Gaines was the salesman. However, this has been nuts, we laid 9k down on the van. Still paying for it. It has spent more time broke down than anything. It's currently there again. Hoping the warranty will be abided by..... So OVER IT...... UPDATE: CAR WE GOT FROM HERE 2016 DODGE GRAND CARAVAN LAST FROM FEBRUARY 2024 TO DEC 2024. NOT EVEN A YEAR. TRANSMISSION WENT OUT 4 DAYS AFTER BUYING AND TBEY REPLACED IT. WENT OUT AGAIN NOW THEY WANT 7500 TO FIX IT WHEN WE PAID FOR A WARRANTY. WILL NEVER GO HERE AGAIN AND I ADVISE NO ONE ELSE TO GO HERE EITHER. THEY ARE HIGHLY UNWILLING TO ABIDE BY WARRANTY AND UNDRIENDLY. RYAN GAINES SOLD US THE CAR, BRENDA WAS SERVICE ADVISOR. NEVER AGAIN!

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I wish I could say I had a 5 star experience with Sam Leman but it was not. After finally finding a vehicle with Adam Lentz (the salesman that contacted me)I was in the process of purchasing it and it was sold to another person. After finding another vehicle comparable to the first truck, instead of directing me to high quality pics on a website of the truck, they were texted to me. Adam was very guarded in telling me where the truck was coming from with a lot of back and forth on what exactly what type of vehicle ... Read More

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Google - Oct 29, 2024

I wish I could say I had a 5 star experience with Sam Leman but it was not. After finally finding a vehicle with Adam Lentz (the salesman that contacted me)I was in the process of purchasing it and it was sold to another person. After finding another vehicle comparable to the first truck, instead of directing me to high quality pics on a website of the truck, they were texted to me. Adam was very guarded in telling me where the truck was coming from with a lot of back and forth on what exactly what type of vehicle it was. After finally confirming the vehicle and the finance part of the transaction started, Adam seemed to be very confused as to what needed to be done, going back and forth with the finance “department” in getting the correct documentation to sell a vehicle out of state. Donn in finance was very helpful, clear and prompt as to the needed steps to finish the purchase when he was there in office. I did talk to another finance manager that was there in his place one day. I didn’t get his name but again he was very unprofessional nor helpful. I wish I had a better review to leave but this has been one of the most complicated and painful vehicle purchases I have ever made.

I bought a Jeep Wrangler and was really pleased with the service Tim Cannon gave me. He was very easy to deal with and knew his job very well!! I will be back to this dealership in the future. Thanks! Marc.

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I am disappointed to have seen a used toyota sienna minivan 🙁 and embarrassed the dealership would show me this car with the following things were wrong with it: 1) Low tire air light on. 2) Gaskets of the front window on both sides lose and ungluing. 3) Cup holder had coffee or chocolate stains on them, the interior could have used a cleaning, dusty. 4) Squeaking noise when I drove the minivan, coming from the back left side. 5) Drivers side mirror was broken, can spin it like a top 🙁 6) 16" or softball sized dent on the right hand side just behind the sliding door. 7) &... Read More

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Google - Sep 10, 2024

I am disappointed to have seen a used toyota sienna minivan 🙁 and embarrassed the dealership would show me this car with the following things were wrong with it: 1) Low tire air light on. 2) Gaskets of the front window on both sides lose and ungluing. 3) Cup holder had coffee or chocolate stains on them, the interior could have used a cleaning, dusty. 4) Squeaking noise when I drove the minivan, coming from the back left side. 5) Drivers side mirror was broken, can spin it like a top 🙁 6) 16" or softball sized dent on the right hand side just behind the sliding door. 7) "new tires" that means "new to this minivan," that were of two different brands and different tread patterns and depth. Given that I drove about 2 hours to see it (not including the time spent to look at it), and it needed the above & possibly maybe more issues, this was a huge disappointment. I would not buy an vehicle from this dealership & Sam Leman pls do not reply that you would like to make it right, you are a car dealership & you know what you doing by putting a car like this on the lot. Lastly, none of these issues will show up on a Car fax, as the damages were never reported, and they were never listed on the description of sales listing/ad. Buyer Be aware. Update: Funny Look at the Reply of the Dealer, lies. They had the car for over 60 days (Since 7/09/24 Per CarFax) & replaced the tires with different ones and did repair to the front Lower Left bumper, so they have had plenty of time "to recondition the car." Sad, you should think twice before giving them your business.

I dropped my car off here with transmission issues on Monday. Called repeatedly each day afterwards to ask for updates and they would continue to tell me my car was at the top of the list to be checked on, but they never even diagnosed the issues with the car even after 4 days. The employees did not seem to understand that I was in a time crunch, and made this entire experience miserable for me.

*WHATEVER YOU DO, DO NOT GO HERE* I can’t express enough how much of a terrible experience my significant other and I have had at this place. They will sell you a faulty car, give you the run around for an entire YEAR, have you dump thousands of dollars into your car that you have just purchased because things coincidentally “aren’t covered under warranty”, and then when it comes to almost a year later and having the same exact issues that you have been having all along since the day after you drove off of the lot WITH ... Read More

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Google - Apr 20, 2024

*WHATEVER YOU DO, DO NOT GO HERE* I can’t express enough how much of a terrible experience my significant other and I have had at this place. They will sell you a faulty car, give you the run around for an entire YEAR, have you dump thousands of dollars into your car that you have just purchased because things coincidentally “aren’t covered under warranty”, and then when it comes to almost a year later and having the same exact issues that you have been having all along since the day after you drove off of the lot WITH DOCUMENTATION of such problems, they just tell you that you are out of luck and are now upside down thousands of dollars AND without a vehicle. Absolutely ridiculous. I have bought several cars and dealt with several dealerships and I have never in my life had such a terrible experience. And if your life really depends on it and you must go to this place for some reason, DO NOT speak to a man named Dennis. He is greedy, and will not even attempt to do what is right by the customer, just gives you the run around for a year and says oops sorry have a nice day.

Horrible experience. DONT buy a used car here.

Very nice people however we asked for specific financing location and was told they couldn’t do that. After going home and some research we found out the financing location could do that and by going through them we are saving $400 a month between the 2 payments. Disappointing our best interest wasn’t kept in mind .

$107 for them not to check my tire pressure like i asked. Always a waste of money.